Frequently Asked Questions
Find answers to common questions about our products and services
đĻOrders
How do I place an order?
You can browse our shop and add items to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order is in production or shipped, we may not be able to make changes.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as displayed at checkout.
đShipping
Where do you ship to?
We ship within Australia and to select international destinations. Shipping options are displayed at checkout.
How long does shipping take?
Domestic (Australia): 3-7 business days. International: 10-21 business days (varies by location). These are estimates and may vary.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information.
âŠī¸Returns & Exchanges
What is your return policy?
Due to the handmade and custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or faulty.
What if my item arrives damaged?
Please contact us within 7 days of receiving your order with photos of the damage. We will work with you to find a solution.
đProducts
Are your products handmade?
Yes! Every piece is handcrafted with love and care. Because of this, slight variations may occur, making each item unique.
What materials do you use?
We use high-quality wire (copper, silver-plated, gold-plated, and more), natural gemstones, and other premium materials. Specific materials are listed in each product description.
Do you offer custom orders?
Absolutely! We love creating custom pieces. Please contact us with your ideas, and we'll work together to bring your vision to life.
â¨Care & Maintenance
How do I care for my jewellery?
Store your jewellery in a dry place, away from moisture. Avoid contact with perfumes, lotions, and water. Gently clean with a soft cloth when needed.
Will wire-wrapped jewellery tarnish?
Over time, some metals may naturally oxidise. Proper storage and care will help maintain the appearance of your piece.
đ§Account & Communication
How can I contact you?
You can reach us via our contact page, email, or social media. We aim to respond within 1-2 business days.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
See also our Terms and Conditions and Privacy Policy